ArenaPlus PH Privacy Policy – How Your Personal Data Is Collected, Used, and Protected

This Privacy Policy applies to all players who register, browse, or use any service offered by ArenaPlus PH through our website and mobile platform. It explains what personal data we collect, the purposes for which we use it, how long we retain it, and the rights you have as a data subject under applicable Philippine law. By creating an account or continuing to use the platform, you acknowledge that you have read and understood this policy in full. We are committed to handling your personal information responsibly and in accordance with the principles of transparency, proportionality, and security. This policy applies to all data collected through our website, mobile browser experience, customer support channels, and any promotional communications we send. If you are accessing the platform on behalf of another person, you confirm that you have their consent to provide their information to us. We may update this policy from time to time, and any changes will be posted on this page with the effective date clearly indicated.

When you register an account with ArenaPlus PH, we collect personal information including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the identity verification process, we may also request a copy of a government-issued ID, such as a Philippine passport, driver's licence, or national ID, to confirm your eligibility and prevent fraud. Financial information, including your preferred payment method details and transaction history on the platform, is collected to process deposits and withdrawals securely. We also collect technical data such as your IP address, device type, browser version, and session activity logs to maintain platform security and improve your experience. If you contact our support team, we retain records of those communications to help resolve your queries and improve our service quality. Cookies and similar tracking technologies are used to remember your preferences, maintain your login session, and analyse how players navigate the platform. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of some platform features.

The personal data we collect is used primarily to create and manage your ArenaPlus PH account, verify your identity, process financial transactions, and deliver the entertainment services you have requested. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies that affect your use of the platform. Where you have opted in, we may also send you promotional communications about bonuses, new games, and special offers available to Filipino players — you can opt out of these at any time by contacting our support team. Your gameplay and transaction data is analysed in aggregate to improve platform performance, detect unusual activity, and ensure the integrity of our services. We may use your information to comply with legal obligations, including anti-money laundering checks and responsible gaming requirements mandated under applicable Philippine regulations. Technical data such as IP addresses and device identifiers is used to detect and prevent unauthorised access, fraud, and abuse of the platform. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

ArenaPlus PH does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and customer support technology providers — all of whom are contractually required to handle your data securely and only for the purposes we specify. In cases where we are legally required to disclose information, such as in response to a valid court order, regulatory request, or law enforcement inquiry under Philippine law, we will comply with those obligations. If ArenaPlus PH undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance where possible. We may also share anonymised, aggregated data with analytics partners to understand platform usage trends, but this data cannot be used to identify individual players. Any third party that receives your data is bound by strict confidentiality obligations and is not permitted to use it for any purpose beyond what is necessary to provide the agreed service. We regularly review our third-party relationships to ensure that data sharing arrangements remain appropriate and proportionate.

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the ArenaPlus PH platform is encrypted using industry-standard protocols, and sensitive information such as payment details is handled through secure, certified payment channels. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection responsibilities. We store your data on secure servers and apply regular security assessments to identify and address potential vulnerabilities in our systems. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities as required by applicable law, without undue delay. While we take every reasonable precaution, no system is entirely immune to risk, and we encourage you to use a strong, unique password for your account and to keep your login credentials confidential. If you suspect that your account has been compromised, please contact our support team immediately so that we can take prompt action to protect your information.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil our legal, regulatory, and operational obligations. Transaction records and identity verification documents are retained for the minimum period required under applicable Philippine anti-money laundering and financial regulations, which may extend beyond the closure of your account. If you request the deletion of your account, we will remove or anonymise your personal data where we are not legally required to retain it, and we will confirm the outcome of your request within a reasonable timeframe. Data held for fraud prevention, dispute resolution, or legal proceedings may be retained for longer periods where necessary to protect the legitimate interests of the platform or comply with a legal obligation. Backup copies of data may persist in our secure archive systems for a limited period after deletion from active systems, but these are not accessible for operational use. We periodically review the data we hold to ensure that we are not retaining information beyond what is necessary for the purposes for which it was collected. If you have questions about how long specific types of data are retained, you are welcome to contact our support team for clarification.

As a player on ArenaPlus PH, you have the right to access the personal data we hold about you and to request a copy of that information in a commonly used format. You may also request that we correct any inaccurate or incomplete data associated with your account, and we will process such requests promptly. Where we are processing your data based on your consent, you have the right to withdraw that consent at any time, though this will not affect the lawfulness of processing carried out before the withdrawal. You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations we may have to retain it. If you believe that our processing of your data is unlawful or that your rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. We will not discriminate against you or restrict your access to the platform as a result of you exercising any of your data rights. To submit a data rights request, please contact our support team with your account details and a clear description of your request, and we will respond within the timeframe required by applicable law.

Like most online platforms, ArenaPlus PH uses cookies and similar technologies to enhance your browsing experience, maintain your session, and gather anonymised analytics about how the platform is used. Essential cookies are necessary for the platform to function correctly and cannot be disabled without affecting your ability to log in and use core features. Functional cookies remember your preferences, such as your language settings and display options, so that you do not need to re-enter them each time you visit. Analytics cookies help us understand which pages and features are most popular among Filipino players, allowing us to make informed improvements to the platform. We do not use third-party advertising cookies or allow external ad networks to track your activity across other websites through our platform. You can manage or delete cookies through your browser settings at any time, and most browsers provide clear instructions on how to do this in their help documentation. Continued use of the platform after being informed of our cookie practices constitutes your acceptance of the use of essential and functional cookies as described in this policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ArenaPlus PH handles your personal data, our support team is available around the clock to assist you. You can reach us through the contact details provided in the footer of this page, and we will do our best to respond to your query promptly and thoroughly. For questions about your specific account data, please have your registered email address and account details ready so that we can verify your identity before processing your request. If you wish to exercise any of your data rights, such as requesting access, correction, or deletion of your personal data, please submit your request in writing to our support team with a clear description of what you are asking for. We are committed to resolving privacy-related concerns fairly and transparently, and we will keep you informed of the progress of your request throughout the process. For further information about your rights under Philippine data protection law, you may also consult the National Privacy Commission's official resources. This Privacy Policy was last reviewed and updated in 2025 and reflects the current data practices of the ArenaPlus PH platform.